Refund and Returns Policy

Effective Date: December 26, 2024

Thank you for shopping at PinoluBecar. We value your satisfaction and strive to provide the best products and services. If you are not fully satisfied with your purchase, we are here to assist you with our clear and easy-to-follow Refund and Returns Policy.

This policy outlines the conditions under which you may request a refund or return products purchased from our website pinolubecar.net. By making a purchase, you agree to the terms of this policy.

1. General Return and Refund Conditions

To be eligible for a return or refund, the following conditions must be met:

  • Return Period: You must request a return within 30 days from the date of delivery of the product.
  • Product Condition: The product must be unused, undamaged, and in its original packaging with all tags, labels, and manuals included. If the product was sealed, it should be returned in its sealed condition.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process a return or refund.
  • Non-returnable Items: Certain items may not be eligible for returns due to hygiene or safety reasons, such as consumables, liquids (e.g., motor oils), or items marked as “final sale” at the time of purchase.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team by email at info@pinolubecar.net or call us at (860) 376-8384 to request a return authorization.
    • Include your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: Upon receiving your request, we will issue a Return Merchandise Authorization (RMA) number. This number must be included in the return shipment to ensure the return is processed properly.
  3. Shipping Instructions: Our customer service team will provide instructions for returning the product. You will be responsible for the shipping costs associated with returning the item unless the return is due to a defect or an error on our part.
  4. Prepare the Return Package: Carefully package the product in its original packaging, ensuring it is secure for shipment. Attach the RMA number to the package and include the proof of purchase.
  5. Ship the Item: Once the product is packaged and labeled, return it to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items of value.

3. Refunds Process

Once we receive your returned product and verify its condition, we will begin processing your refund. Refunds are typically processed within 7-10 business days from the date we receive the returned item.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. If you paid by credit card, the refund will be credited back to the same credit card account. For other payment methods, the refund will be processed via the same payment method or via store credit if applicable.
  • Restocking Fees: In some cases, a restocking fee may apply, which will be deducted from your refund. The fee, if applicable, will be communicated at the time of the return request.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for an exchange or full refund at no additional cost to you.

To facilitate the return of a damaged or defective item:

  1. Contact our customer support team within 7 days of receiving the item.
  2. Provide photographic evidence of the damage or defect.
  3. We will arrange for a return shipping label at no cost to you.

If the item is found to be defective, we will provide a full refund or send a replacement product, based on your preference.

5. Exchanges

If you wish to exchange a product for a different size, color, or model, you can do so within the same 30-day return window. To initiate an exchange:

  1. Follow the return process outlined above.
  2. Once we receive your return, we will send out the replacement product, and you will be charged for any difference in price.

Please note that the shipping costs for the exchange may apply.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Gift cards
  • Products marked as “Final Sale”
  • Products that have been opened and used (e.g., oils, lubricants, or consumables)
  • Perishable goods

7. Shipping Costs for Returns

  • Customer Responsibility: Unless the item was defective or there was an error in processing your order, the customer will be responsible for the return shipping costs. The shipping costs are non-refundable.
  • Original Shipping Costs: If the product is returned for reasons other than defects or errors, the original shipping costs paid during checkout will not be refunded.

8. International Returns

If you are returning an item from outside of the United States, please be aware that:

  • Customs Duties and Taxes: You will be responsible for paying any customs duties or taxes incurred during the return shipment.
  • Shipping Costs: You will also be responsible for return shipping fees.

We recommend using a reputable shipping carrier that provides tracking for international returns.

9. Return Restrictions

In order to qualify for a return, the following conditions must be met:

  • The item is in its original condition and packaging.
  • All included accessories, manuals, and tags are included.
  • The return request is made within 30 days of receipt.

10. Contact Us

If you have any questions about our refund and returns policy or need assistance with a return, please contact our customer support team:

  • Phone number: (860) 376-8384
  • Email: info@pinolubecar.net
  • Website: pinolubecar.net
  • Mailing Address: 58 Brewster Rd, Jewett City, Connecticut