Shipping Policy
Effective Date: December 26, 2024

At Pinolube Car, we strive to deliver your orders promptly and securely. This Shipping Policy explains the terms and conditions regarding the delivery of our premium fuel and lubricant products. By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

We currently ship within the United States. If you are located outside the U.S., please contact us at info@pinolubecar.net for further assistance.

2. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

We partner with reliable carriers to ensure timely delivery. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days.
  • Express Shipping: 2-3 business days.

Please note that delivery times may vary depending on your location and external factors such as weather or carrier delays.

4. Shipping Rates

Shipping costs are calculated based on:

  • The weight and dimensions of your order.
  • Your delivery location.
  • Your chosen shipping method.

Shipping charges will be displayed at checkout before payment is completed.

5. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor your shipment’s progress.

6. Shipping Restrictions

Certain products may have shipping restrictions due to safety regulations (e.g., hazardous materials). If your order contains restricted items, we will notify you promptly.

7. Damaged or Lost Shipments

  • If your shipment arrives damaged, please contact us within 48 hours of delivery at info@pinolubecar.net with photos and details of the damage.
  • For lost shipments, please contact us with your order number and tracking details. We will work with the carrier to resolve the issue as quickly as possible.

8. Returns and Exchanges

For information on returns or exchanges, please refer to our Return Policy or contact us directly.

9. Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us: